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  • Summers, Donna C. S.
     
     Subjects
     
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  • Total quality management
     
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  • Quality control
     
  •  
  • Organizational effectiveness
     
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    Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers.
    by Summers, Donna C. S.
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    Pearson/Prentice Hall, c2009.
    Subjects
  • Total quality management
  •  
  • Quality control
  •  
  • Organizational effectiveness
  • Description: 
    xiv, 574 p. : ill. ; 24 cm.
    Edition: 
    2nd ed.
    Contents: 
    Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- managing the supply chain -- Measures of organizational success -- Benchmarking -- Process management -- Lean tools and techniques -- Problem solving tools and techniques -- Project management -- Business results
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    LocationCollectionCall No.Status 
    Walter Schroeder LibraryCirculating BooksHD62.15 .S85 2009AvailableAdd Copy to MyList

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