Horizon Information Portal

MSOE Library Home

MSOE Library Home

Home

A framework for collegiality, communities of practice, and knowledge management within the global enterprise / Scott E. Bose.

by Bose, Scott E.

International business enterprises -- Management

Knowledge management

Teams in the workplace

Communities of practice.

vi, 89 leaves : ill. ; 29 cm.

Thesis advisor: Dr. Paul Hudec

Committee members: Dr. Bruce Thompson, Stan Kosmatka

Introduction to knowledge management -- Current business climate for knowledge management -- Knowledge sharing -- Transformational knowledge -- Knowledge management systems -- Issues surrounding the knowledge enterprise -- Corporate portals as a knowledge framework -- The learning organization -- Collegiality -- Communities of practice (CoPs) -- Enterprise content management -- Information context and security -- Sarbanes-Oxley compliance -- Technology -- Applications of technology -- Supporting roles and responsibilities -- Supporting the KM ECM process -- Defining the maturity level of the enterprise -- ECM benefits -- Why are collegiality, communities of practice and knowledge management vital to the success of global companies? -- Key issues -- Metadata -- Concluding insights -- A: Technologies - B: Job descriptions

The student's contribution focuses upon the foundations required to build sustainable global knowledge management systems within a global enterprise. Many attempts have been made to achieve a global knowledge strategy, but the foundation that supports this strategy is the most important first step. The organization's culture must provide a basis for which employees can feel secure and confident about the types of information they can and should share. This organizational environment also includes the types of information that must be controlled and secured in order to maintain the confidential nature of that information.

Knowledge management systems are the enablers that help define and build communities of practice and collegiality within the global enterprise. Portal technology is the framework that brings it all together. Knowledge management is derived from a common business vocabulary in order to provide a consistent user experience. The Dewey Decimal System was developed in the nineteenth century and has been in use in libraries throughout the world to provide a consistent manner to file and retrieve information. Businesses, on the other hand, have developed departmental systems typically deployed by the administrative personnel and expanded in an unmanaged way, the silo approach to store, classify, secure, and retrieve must be implemented so that knowledge management systems can then be leveraged to further control and manage the information and provide a sound basis to control access, improve and assure security, and provide auditing for the entire enterprise. Portal technology, built on a strong foundation can then be leveraged to build the common place for communities of practice and the exchange of information in a familiar place that is consistent through the enterprise, but technology alone is not the answer. The required human interaction within a management system must not only be compatible with this technology but must lead its activity and deployment.

Horizon Information Portal 3.25_9885

Powered by SirsiDynix

© 2001-2013 SirsiDynix All rights reserved.

Horizon Information Portal