MSOE Library Home	Login My List - 0 Help
	Home   Search   My Account

Basic Advanced Power History

Search:  Author KeywordsBarcodeBib No.Call Number Keyword Search (Enter part of a call number -- use wildcards)General Keyword SearchKeyword Search of Contents NotesKeyword Search of Credits Notes (Enter word or words)Keyword Search of FormatKeyword Search of Item DescriptionKeyword Search of Publisher's NameName Keyword SearchPublication Date Keyword SearchSearch Part of an ISBN NumberSearch Part of an ISSN NumberSeries Title KeywordsSubject KeywordsTitle Keywords       Refine Search     > You're searching: Walter Schroeder Library, Milwaukee School of Engineering

Item Information   Holdings       More by this author     Schroeder, Ralph J.     Subjects     Administrative agencies -- Customer services -- Wisconsin     Customer relations     Consumer satisfaction     MSEM Thesis.     Browse Catalog     by author:      Schroeder, Ralph J.       by title:      Benefits to the publ...         MARC Display

Benefits to the public employee from identifying citizens as customers / by Ralph J. Schroeder. by Schroeder, Ralph J. Subjects Administrative agencies -- Customer services -- Wisconsin   Customer relations   Consumer satisfaction   MSEM Thesis. Description:  43 leaves : ill. ; 29 cm. Contents:  Introduction -- Relationship between citizen and public employee -- View of the citizen as a customer -- Practical applications of the customer-driven attitude -- Who are WISDOT customers? During the first weeks of his tenure as Secretary of Transportation for the State of Wisconsin, Ron Fiedler challenged his department with the following philosophy, "Our responsibility is to provide service to the public which is accomplished in a variety of ways. Our charge is to be responsive to the public and treat our citizens with respect." (1) PROVIDE SERVICE; BE RESPONSIVE; TREAT WITH RESPECT. The words of an executive to his employees in the public sector which might well be repeated by an executive to his employees in the private sector when referring to their existing or potential customers. This essay will explore the concept of viewing those affected by highway construction projects as customers of services provided by employees of a construction section of the State of Wisconsin, Department of Transportation (WISDOT) Highway District. The perspective will be kept to this one section for the sake of brevity. The ideas expressed can be effectively applied to other sections of the district, agencies of the State, or non-profit organizations. The first portion of the essay will discuss the customer. It will define the customer, the State employee used in the essay, some of the views they have of each other, and suggestions for determining customer needs. The second portion will define specific customer-project personnel relationships encountered on typical highway construction projects. It will suggest attitudes and actions to satisfy the customer's (citizen's) needs. The conclusion will show that the same advantages await both the public and private sector employers and their employees who responsibly and respectfully serve their customers.   Copy/Holding information Location Collection Call No. Status   Walter Schroeder Library Master's Theses AC805 .S37 1988 Available Add Copy to MyList Format: HTMLPlain textDelimited Subject:   Email to:

Horizon Information Portal 3.25_9382

© 2001-2013 SirsiDynix All rights reserved.