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Walter Schroeder Library, Milwaukee School of Engineering
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Tso, Peter.
Subjects
Employee attitude surveys.
Personnel management
Employee-management relations
MSEM Thesis.
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Tso, Peter.
by title:
Use of employee atti...
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Use of employee attitude survey to improve management-employee relationships / by Peter Tso.
by
Tso, Peter.
Subjects
Employee attitude surveys.
Personnel management
Employee-management relations
MSEM Thesis.
Description:
iv, 43 leaves : ill. ; 29 cm.
Contents:
Introduction -- History -- Guidelines for a survey -- Samples of participants -- Obtaining results -- Preparing participants -- Understanding results -- Identifying and solving problems -- Insuring success -- An eight step survey program -- Purpose of the survey -- Preparation for the survey -- Task force formation -- Questionnaire design -- Administration of the questionnaire -- Results and interpretation -- Feedback and results -- Action programs -- Conclusions and discussion.
This paper presents an overview of the use of employee attitude surveys to increase job satisfaction and to improve management-employee relationships. It has been noticed that employee attitudes can affect the work force and productivity. In order for management to maintain an organization with positive employee attitudes, it must have an accurate perception of the employee’s feelings of the organization and its policies
Employee attitude survey is a management tool designed to measure how employees really feel about the organization. Not all employee surveys are successful. Most of them fail because of false assumptions held by the survey administrators or the survey administrators do not follow guidelines of good survey programs. When the survey is carefully and thoughtfully designed and conducted, it can provide important benefits for the organization, such as increased productivity, improved management-employee relationship and increased job satisfactions.
An "Eight-step attitude survey program" has been recommended. The steps are: Purpose of survey; Initial preparations; Task force formation; Survey questionnaire design; Administration; Interpreting survey results; Feedback discussion; and Support for action.
When properly administered, employee surveys provide much useful information. They can increase employees' sense of value to the organization from the participation and involvement. Furthermore, surveys can engage and develop employees' problem solving capabilities and, most of all, the relationship between management and employees can be improved. With the help of employee surveys and effective management of human resources, America may one day beat Japanese productivity rates and regain its position as an industrial leader of the world.
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Walter Schroeder Library
Master's Theses
AC805 .T76 1984
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