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Walter Schroeder Library, Milwaukee School of Engineering
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More by this author
Muhr, David.
Subjects
Total quality management
Quality control -- Standards
Quality assurance -- Standards
Organizational behavior
MSEM Thesis.
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by author:
Muhr, David.
by title:
Elements of total qu...
MARC Display
Elements of total quality management that are necessary for success / by David Muhr.
by
Muhr, David.
Subjects
Total quality management
Quality control -- Standards
Quality assurance -- Standards
Organizational behavior
MSEM Thesis.
Description:
iii, 111 leaves : ill. ; 29 cm.
Contents:
Advisor: James Spindler.
Committee members: Julian Piekarski, Lawrence Korta.
Introduction -- Joseph M. Juran -- Armand V. Feigenbaum -- W. Edwards Deming -- Kaoru Ishikawa -- Quality system standards -- Findings and interpretations -- Appendix A) Managerial tools B) Technological triangle C) Quality system requirements matrix D) What do the experts say?
Total Quality Management is a topic that has no absolute agreed upon definition. Total Quality Management books are showing up on the shelves by the hundreds. With the advent of global marketing and ISO 9000 Quality System Standards, Hundreds of experts and consultants are stating their views of a Total Quality Management Organization. Instead of focusing on their differences, this essay will extract the common elements that noted experts of the Quality field all mention in their writings.
Four Quality experts: Joseph M. Juran, Armand V. Feigenbaum, W. Edwards Deming, and Kaoru Ishikawa, were researched to determine their philosophies, theories, and views as they relate to the topic Total Quality Management. The findings are summarized and outlined in a matrix style format which points out a common framework exists within all four of the experts teachings. One of the commonalities is a Quality System has to exist. This led to an investigation of the requirements as stated in three published Quality System Standards; ISO 9000, MIL-Q-9858, and Ford Motor company.
The essay will show that in order for Total Quality Management to exist, an internal Quality System of established procedures must be followed.. Supporting that system are seven management principles that are basic elements necessary for a Total Quality Management organization; human relations, effective leadership with direction, defined responsibility and authority, continuous improvement, use of statistics, education & training, and a definition of quality.
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Walter Schroeder Library
Master's Theses
AC805 .M847 1995
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